Ask Us

You might find the answer to your question from our frequently asked questions. If not, then please do send us your question using the form at the bottom of this page, and we’ll get back to you – and maybe add it to the list!

Frequently Asked Questions

Q. How many appointments am I allowed each week?

You are allowed one appointment per week. This is to avoid block-bookings preventing other students accessing appointments and to make sure all students who want an appointment have the opportunity to be seen at least once. The online booking system will not allow you to book a further appointment whilst you have a ‘live’ one pending (i.e. until you have attended the one you already have booked), nor will it allow you to book more than one at a time.

Q. What’s the difference between a Tutorial appointment and a Drop-in Session?

A tutorial appointment must be booked online and grants you up to an hour consultation with a study skills tutor.
Drop-in sessions are times when a tutor is available to advise students for up to half an hour on a first-come-first-served basis – they are not bookable and you may not be seen if you are last in the queue, so arrive early if you wish to make use of these sessions. These sessions are not suitable for in-depth discussion of your work and should be used for queries which can be dealt with quickly – a specific referencing question for example. Details of when these sessions are available (or if a session has been cancelled) at the different campuses can be found by checking Where and When, or by looking on our booking system.

Q. Where can I find a guide for Harvard referencing?

You can find the USW Guide to Harvard Referencing on-line so that you can download/print off a copy.
The guide is not available in hard copy as a free handout due to its size. If you need to reference a source which the guide doesn’t give an example for we recommend you consult the following publication, on which the USW guide is based:
Pears and Shields (2010) Cite them right: The essential referencing guide. 8th edn. Basingstoke: Palgrave Macmillan
This publication is available in the library, and there are also copies in each of our centres, which you are welcome to look at but they cannot be removed from the Centre.

Q. Do you proofread assignments?

The short answer is no, we do not offer a proofreading service. Our aim as a service is to provide support which will enable you to develop your skills, not to take your work and correct it for you. We believe that the best way for you to learn is to be active in the process of proof-reading and editing your own work. Therefore we are willing to highlight grammatical errors in your work, and demonstrate how to write in an appropriate academic style, but the editing is ultimately your own work and your responsibility.

Q. Can I organise a group tutorial?

Yes, you can, but if there are more than two please email to let us know; space is limited in the centres so we try to book a room for group tutorials. NB: group tutorials are suitable for discussing group projects, presentations or assignment requirements, for example general referencing, but not suitable for looking at each student’s individual work.

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